Can you send me pictures of my dog while they’re staying with you?
Absolutely! We are more than happy to share photos via WhatsApp or other platforms as per your preference. This way, you can rest assured that your dog is happy and enjoying their stay.

Do you provide food, or should I bring my own?
We kindly ask that you provide your dog's food for the entire duration of their stay, including any treats, to avoid any dietary changes that might cause stomach upset. Each dog will be fed separately to prevent cross-contamination, especially for those with food intolerances or medication requirements. We also have a dedicated fridge and small freezer available if you need to bring fresh or frozen food for their stay.

Will my dog have enough space to exercise and explore?
Yes, we have a spacious, secure garden where your dog can play and explore. In addition, we take dogs for at least two walks per day. We walk all dogs on a lead, but don’t worry—there’s plenty of time for them to enjoy the garden. The area is also surrounded by beautiful walking routes.

Do you accept puppies?
We are happy to accept puppies over 8 months old, provided they are house-trained, up-to-date on vaccinations (including kennel cough), and flea and worm treated. Female puppies must be spayed, and we prefer males to be neutered (this will be assessed on a case-by-case basis). Please call us to discuss your puppy's suitability.

What times can I drop off and collect my dog from Home Boarding and Day Care?
As our premises are located in a residential area, we ask that drop-off and collection occur within reasonable hours:

Home Boarding:

• Weekdays: 8:30 am - 6:30 pm
• Weekends: 9:00 am - 6:00 pm

Day Care:

• Weekdays: 8:30 am - 6:30 pm
• Weekend day care is occasionally available; please inquire.

Note: Earlier drop-offs for Day Care must be arranged at booking and may incur an additional charge.
For further details, please refer to our price list.

Are you licensed?
Yes, we are fully licensed, holding a license issued by Sevenoaks Borough Council.
 

What happens if my dog becomes ill?
If your dog falls ill, we will make every effort to take them to their own vet, provided it’s within a 10-mile radius. Otherwise, we will use our local veterinary practice, Park Vets Longfield.

When do I need to pay?

Home Boarding:

• A 25% non-refundable deposit is required to secure your booking.
• The balance is due 14 days prior to the arrival date.
• If booking within 2 weeks of the start date, full payment is required at the time of booking.

Day Care:

• Full payment is required at the time of booking to secure your reservation.

Trial Night:

• Payment is required at the time of booking to secure your spot.

What should I bring for Home Boarding?

• Your dog’s usual food and treats
• Collar with ID tag and lead
• Coat, if used during colder months
• Any medications in their original containers
• Flea and worming treatment if due during their stay
• Favorite toys (we also have toys available)
• A clean dog bed (we can provide one, but dogs tend to settle better in their own)
• An old item of your clothing or a blanket with your scent can help your dog feel more at ease
• Crate, if it’s part of their normal routine

We will send you a list of recommended items along with our registration form and service agreement for you to complete.

Will you administer my dog’s medication during their stay?
Yes, we can administer medication as needed. We ask that all medications be provided in their original containers. Please complete the Health Section of the Registration Form, where you can specify dosage, frequency, and method (e.g., mixed with food).